Expert Services at Alation
Alation’s Expert Services offerings provide a blueprint to strengthen data culture through four key pillars: data search & discovery, data governance, data literacy, and data leadership.
Our Mission
From data intelligence platform implementation to long-term planning and continual improvement, Alation’s Expert Services lead and empower your organization to mature your data culture and capitalize on your data investments.
Alation Right Start
An Expert Services offering that will help you build a solid foundation, guiding the establishment of robust catalog curation and management processes ensuring implementation success.
Alation Customer Engagement Managers
Dedicated Alation data culture experts deliver best practices and adoption methodologies to drive data-driven business outcomes.
Alation Advance
While navigating through the Alation Data Culture Maturity Model, Expert Services offers a comprehensive strategy and hands-on assistance to facilitate ongoing progress toward improving data maturity.
Technical Account Managers
Dedicated technical experts that are deeply versed in customer environments, TAMs continually enable and work closely with platform owners to optimize the platform.
Alation Forward Deployed Engineering
A customer-centric engineering organization that offers custom solutions to deliver new use cases, including new connectors, integrations, and workflow automations.
Alation Mission Critical Support
An enhanced customer support tier that provides a designated technical support resource and accelerated response times.
Structured for Your Success
Drive Adoption
Ongoing best practice guidance and assistance to drive adoption
Capture Value
Analyze your ROI with Alation Analytics to build your use case pipeline and showcase success
Build Competencies and Champions
Automation that identifies gaps in curation and areas for improvement
"In 18 years I’ve never seen a vendor be so supportive, responsive, engaged, and invested in our success."
Major Children’s Medical Center
Success Metrics
99%
CSAT (Customer Satisfaction Score)
97%
of customers say that they'd purchase Alation again
94%
of customers have at least 1 rep in the Alation Community